Job Description

·      Field service support for Esco products

·      Handle all breakdown calls in the earliest response time

·      Ensure a high level of customer satisfaction and effectively manage customer expectations

·      Prepare field service reports and related documentation.

·      Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair

·      Responsible for decisions when to instigate the escalation process in order to resolve a customer concern/issue.

·      Perform troubleshooting, commissioning, and certification of units promoted

·      Provides effective teamwork, building a strong relationship with customer contacts

·      Carry out hands-on training for field service organizations internationally when needed

Job Requirements

·      Diploma or Degree in Electromedical Engineering

·      With at least one (1) year working experience in equipment repair and troubleshooting

·      Good command of spoken and written English is a plus point

·      Good analytical and problem-solving skills

·      Willing to travel locally and abroad

·     Willing to be placed in Makassar