Job Description

- Engage with customers via phone, email, and online chat to understand their needs.

- Provide detailed product and service information, promptly addressing customer inquiries.

- Prepare and provide necessary sales documents to facilitate the sales process.

- Collaborate with the sales team to ensure a seamless transition from pre-sales to closing deals.

- Qualify leads and assess their readiness for the sales process.

- Maintain accurate records of customer interactions and sales activities in the CRM system.

- Assist in the development and refinement of pre-sales materials and presentations.

- Conduct follow-ups with prospects to nurture relationships and encourage conversions.

- Organize and track weekly/monthly meetings and sales pipelines, ensuring timely report updates and target monitoring.

- Stay well-informed about the company’s product portfolio and services.

- Build and maintain a customer database, providing regular updates.

- Support company operations and global initiatives with ad-hoc tasks as needed.

Job Requirements

- Bachelor’s degree.

- At least one (1) year of experience in customer service, inside sales, or a related role (Fresh graduates are encouraged to apply).

- Proficiency in Microsoft Office and CRM programs.

- Strong organizational, analytical, and communication skills.

- Ability to multitask and effectively manage priorities.