Job Description

• Field service support for Esco products.
• Handle all breakdown calls in an earliest response time.
• Ensure high level of customer satisfaction and effectively manage customer expectations.
• Prepares monthly reports to present the over-all performance of the service and technical application management.
• Monitors repairs and maintenance activities through the Service Engineers to ensure operational efficiency and to target required hours for machine repair.
• Responsible on decisions when to instigate the escalation process in order to resolve a customer concern/issue.
• Publish and maintain all service documentation in a Service Binder for distribution to field service organizations.
• Maintain online service documentation on the Esco distributor intranet.
• Perform troubleshooting, commissioning, certification of units promoted.
• Provides effective teamwork building strong relationship with customer contacts.
• Carry out hands-on training for field service organizations internationally > 20% travel.

Job Requirements

• Diploma/Degree in Engineering.
• Hands on field experience with electro-mechanical equipment repair and troubleshooting is an advantage but not a requirement.
• Experience with laboratory equipment will be an advantage.
• Good command of spoken and written English.
• Good analytical and problem solving skills.
• Willing to travel.